Questions

Export your database (most control panels and phpMyAdmin can do it) and download the wp-content folder, or the whole WordPress folder. Upload them as one zip or tar archive from your dashboard. We import the database, rewrite your old addresses to the new one and keep your themes, plugins and settings. The migration page walks through it step by step.

No. During the import your site runs on a temporary wordxpress address, while your current host keeps serving visitors. When you are happy with it, you point the domain to us. The change takes as long as DNS needs to update, usually from a few minutes to a few hours, and your old host keeps answering in the meantime.

No, wordxpress hosts the website. Your mailboxes stay with your current provider: when you switch the domain, only the records for the website change, and the mail records stay as they are.

The base tier suits sites that live mostly on readers: pages come from the cache, the database sits on a shared server with a limit of its own, and the price follows your monthly visits. The isolated tier is for shops, sites with many logged-in users or big spikes: guaranteed CPU, a dedicated database and Redis, and replicas that start under load. You can switch between them from your dashboard.

Three WordPress branches at a time, each with the PHP version that suits it best. New sites start on the latest branch. When a new branch comes out, you choose when to update within 60 days, and the update runs with a backup before and a check after: if the site does not respond, it goes back to how it was.

Yes, from wp-admin as usual. A few things are locked for safety: the WordPress core is read-only, the built-in file editor is off, and the site can only connect to known services. If a plugin needs to reach another service, you add it in the dashboard.

The web server and PHP run as separate services. When load grows, more copies of them start automatically, up to the maximum of your plan, and stop when the peak is over. You pay the plan price either way.

Uptime measured by a check every two minutes, CPU and memory use against your plan's limits, active replicas, network traffic, disk space, restarts and the site's logs, with IP addresses and passwords masked. Visit statistics are included, without cookies, and only you can see them.

Every plan has a daily backup of files and database, kept for 7 days. Advanced backup keeps 30 days and adds a copy outside our cluster. Backups are encrypted before they leave your site's environment.

Yes, online, from the subscription page. Your site stays online until the end of the period you paid for. After that it is suspended for 30 days, during which you can still export everything, and then deleted after a final backup.